FAQ Categories: Cloud Managed Services

We provide cloud managed services to businesses in Saudi Arabia and the UK, helping them manage, secure, monitor, and optimise their cloud environments.

It’s a common source of confusion. In simple terms: – Operational databases sit behind your applications and are optimised for fast, transactional reads/writes — not for complex reporting across years of data. – Data warehouses are optimised for analytics — structured, modelled, fast for aggregations and historical reporting. – Data lakes store raw, often unstructured … Read more

A data warehouse is a central, structured store designed to bring together data from across your business — ERP, CRM, finance, EPOS, websites, marketing, operations — and turn it into something you can confidently report and analyse on. You typically need one when: – Different teams quote different numbers because their reports come from different … Read more

You get a documented SLA tailored to the criticality of your workloads. Typical levels we offer: – Critical (production down): response within 15 minutes, 24/7, with engineers actively working until service is restored. – High: response within 1 business hour, work within agreed change windows. – Standard: response within 4 business hours, standard prioritisation. – … Read more

Many businesses assume the cloud “is” the backup. It isn’t — cloud providers protect their infrastructure, but you remain responsible for your data, configurations and applications. Our managed service includes: – Native and third-party backups for VMs, databases, M365 data and SaaS workloads, with policies tuned per workload. – Immutable and isolated copies to protect … Read more

Cloud security is fundamentally different from traditional on-prem. The boundary isn’t a firewall around your office — it’s identity. We design every environment around the shared-responsibility model, with the right controls on your side: – Identity and access — central identity (Entra ID), conditional access, MFA, role-based access control and least privilege. – Network and … Read more

Cloud bills can grow quickly if no-one is watching. Our FinOps practice keeps cost in check while making sure performance and resilience aren’t compromised. Specifically, we: – Tag and group resources by application, team or cost centre so spend is attributable. – Right-size compute and storage based on actual utilisation, not the size someone guessed … Read more

Our Cloud Managed Services take responsibility for the design, day-to-day operation, security and optimisation of your cloud environment so you can focus on the workloads on top of it — not the infrastructure underneath. We support all three major public clouds and hybrid combinations: – Microsoft Azure — typically our primary platform for Microsoft-centric environments. … Read more