Which countries do you provide IT support in?
We provide IT support services to businesses across the United Kingdom (UK) and Saudi Arabia.
FAQ Categories: IT Support
What’s included in your Managed IT Support service?
Our Managed IT Support service typically includes unlimited remote helpdesk, 24/7 monitoring, patching, M365/Google Workspace admin, antivirus, backups, asset management, & on-site visits.
How quickly will you respond when something goes wrong?
Our response times vary depending on your agreed Service Level Agreement (SLA). For critical incidents, we aim to respond within 15 minutes, 24/7. High-priority issues typically receive a response within one business hour, standard issues within four hours, and routine service requests by the next business day.
How much does Managed IT Support cost?
Managed IT Support is delivered on a predictable monthly subscription, with pricing tailored to your number of users and devices, security needs, and SLA requirements. By customizing each package to your specific business goals, we provide reliable support while helping reduce overall IT costs.
Do you provide remote support, on-site support, or both?
We provide both remote and on-site IT support, depending on your business needs. Around 90% of support can be delivered remotely, while on-site support is available across the UK and Saudi Arabia.
Can you take over from our current IT provider, and how does onboarding work?
Yes. We can take over from your existing IT provider with minimal disruption to your business. Our onboarding process typically takes 2–4 weeks.